Software Refund Policy

You can download trial versions of our software before you decide to purchase a license (try before you buy). Once a license has been purchased, we apply the following refund policy

You will only be entitled to a refund if all of the following apply:

• There is a defect in the software that could not be detected in the trial version.

• Atama's technical support department is unable to provide a fix or workaround within 15 days of your initial query regarding the issue

Once the above conditions are met, you can request a refund from Atama's technical support department. When contacting technical support, please ensure you provide the following items:

A copy of your invoice (e-mail invoice or scan)
A description of the problem you found in the software.
A copy of the software serial number (issued when you purchased the license)
A statement that you will uninstall and erase all copies of the software from your computer

To contact technical support, please visit this page.